Refund policy

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
After using some of our shop items, such as sourdough, yogurt cultures for over a month, we cannot accept returns. Custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact us as soon as possible to report a problem. Depending on how much time has past between the purchase and the point of contact, we can organise an exchange. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Other questions or concerns, contact us at management@ediblealchemyacademy.com.